If you have to replace your microphone, you might as well do it right. If the previous recommendations fall short of the mark and your Plantronics microphone is less than a year old, you might consider contacting Plantronics 800 544-4660 for a warranty replacement. If you see 2 choices, when running the Microphone Check, rebooting Windows might be the best solution. Sometimes Dragon will lose track of the USB connection and then reestablish it by changing its name to #2. Have you tried running the Microphone Check to verify that Dragon can see your USB soundcard (Bluetooth dongle). When you say you can hear the system sounds and test music with it, are you referring to your Bluetooth headset? If you're playing music through external speakers, you are only using the integrated soundcard which isn't being used for Dragon. Plantronics USB and Bluetooth microphones do not meet our minimum requirements but our best guess is that your microphone either is no longer connecting to its Bluetooth dongle or Windows has lost its connection to the Plantronics Bluetooth dongle. Nuance microphone recommendations should be taken with a grain of salt. Keep in mind that Nuance isn't in the microphone business. Welcome to the World's Most Popular Speech Recognition Forum Nuance Dragon 14 microphone is greyed out and will not work
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